1. The price of the Chef'sChoice® Model 320 is high, why should I pay $99.00 for this sharpener?
The Chef'sChoice Model 320 is a precision machine designed to deliver unsurpassed sharpening satisfaction and last a long, long time. It will do a much better job of sharpening than a steel (cost $30-$40), stones (cost $30-$70) or professional sharpening services. (The average home has about 10 knives and professional sharpening services can charge $10.00 per knife). The Chef'sChoice Model 320 is recommended by cutlery experts and leading professional chefs for sharpening quality cutlery because it is the best 2 stage electric sharpener on the market.

Less expensive sharpeners do not work, can harm knives or leave them dull. The Model 320 incorporates 100% diamond coated disks in the first sharpening stage and a patented stropping/polishing stage 2 that guarantee the sharpest edge possible. There is no other sharpener that will do as fine a job as a Chef'sChoice.

2. Is it safe to sharpen expensive cutlery with the Chef'sChoice Model 320?
Yes. The Chef'sChoice Model 320 will safely sharpen expensive or inexpensive cutlery. It will sharpen knives manufactured from the hardest alloys.

3. Will the Chef'sChoice Model 320 cause excessive wear to my knives?
No. Ninety-eight percent of the re-sharpening takes place in Stage 2. The ultra-fine abrasive in this stage removes only microscopic amounts of metal. In fact, when compared to other sharpening methods, the Chef'sChoice 320 removes much less metal. There is no other way to sharpen and remove less metal.

4. Do I need to use a steel or professional sharpening service to help keep my knives sharp?
No. In fact, a steel, which has no angular control, will deteriorate the super fine edge obtained by the Chef'sChoice 320, and the use of a professional sharpening service is unnecessary once you own a Chef'sChoice sharpener.

5. Do the diamond abrasives and stropping/polishing stage wear out, and how would I replace them?
The abrasives will last for many, many years without need for repair or replacement. If the abrasives need replacement, you may send the sharpener back to EdgeCraft and, for a nominal fee, EdgeCraft will replace the abrasives, clean and lubricate the sharpener and ship it back. The abrasives, however, should last a long time with normal household use.

6. Can the abrasives be cleaned?
The Stage 2 stropping/polishing disks can be restored to "as-new condition" if they become dirty and/or glazed. A unique cleaning/dressing tool can be actuated using the lever in the back of the sharpener.

7. Does the Chef'sChoice Model 320 sharpen serrated knives?
Yes. The Chef'sChoice 320 is designed to sharpen both straight edge and serrated knives. It straightens, re-aligns and sharpens the serrated tips in stage 2. TIP: A straight edged knife sharpened on the Chef'sChoice 320 will do a much cleaner job of cutting a tomato or a loaf of bread than a serrated knife.

8. Does the Chef'sChoice Model 320 sharpen scissors?
The Chef'sChoice® 320 will not sharpen scissors, however, EdgeCraft does manufacture a scissors sharpener, the ScissorPro® Model 500 that incorporates 100% diamond abrasives and similar technology to produce astonishingly sharp edges.

9. Does the Model 320 sharpen pocketknives or hunting knives?
The Model 320 will sharpen pocketknives and hunting knives that can comfortably fit in the sharpening slots.

10. How often should I use the Chef'sChoice Model 320?
If your knives are dull, sharpen them in both stages 1 and 2 as instructed in your manual. You may use Stage 2 for resharpening whenever your knives lose that razor-sharp, ultra-fine cutting edge. It normally takes 15-30 seconds to resharpen a knife.

11. Is the Chef'sChoice Model 320 easy to use?
Yes, the built-in elastomeric springs precisely hold the knife blade securely against the angle guides, eliminating all guesswork.

12. Who manufactures the Chef'sChoice Model 320?
The Model 320 is injection molded and assembled at the EdgeCraft Corporation, located in Avondale, Pennsylvania in the U.S.A. The company was founded in 1984 and manufactures many fine small kitchen appliances under the Chef'sChoice® brand.

13. How can I purchase the Chef'sChoice Model 320 sharpener?
The Model 320 is available from leading department, cookware, specialty and cutlery stores as well as mail order and online catalogs. For specific retailers, please call customer service at 800-342-3255.If you prefer to order Chef'sChoice products online, please see our list of online retailers.